Lowe's Home Improvement in Bloomfield Hills, MI Open now

Reviews about Lowe's Home Improvement

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  February 24, 2020, by Wade Brokmeyer
  Very disappointed in the way that this store handles orders and deliveries. We've used this store a number of times for both online and in-person orders and each order typically has delays or is incomplete in some way. When we ordered a dryer for delivery and installation, the dryer was delivered 3 days late and was dropped off without being installed because we didn't "order" an installation. A separate appointment had to be set up for installation, and even then they didn't have the complete kit for the set up. We ended up having to finish installation ourselves. When we ordered a space heater, the website mentioned that had arrived at the store, but when we arrived to pick it up we were told that it wouldn't be there for another five days. I'm not sure what the logistical issues are here, but if you're going to shop at this store, only buy what you can pick up that same day.
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  June 23, 2019, by Anthony Antakli
  Not even sure where to start with this place. Placed two online orders and pickup took over 1 hour. Arrived home and moved the boxes of a kobalt workbench I purchased into my home. Next day when I opened the package I found the interior packaging had been shredded and mice feciese everywhere. On further inspection I found that 5 baby mice were still alive within the package. I contacted the Lowe’s Of Bloomfield where I had purchased the workbench and was offered $50 off my purchase. When I explained to the supervisor, Mark, that I had a box with live mice sitting in my house for 24 hours and the what was I to do if one had gotten out I was told jokingly he would give me a mouse trap on the house. I ended up having to drive to a different Lowe’s, spend another hour and exchange the workbench for one without mice. Later while assembling the workbench I found the hardware was missing for a drawer I had purchased I called the store again who of course had no others in stock. I asked Mark if he could just give me some bolts since the size was specified in the directions. I was told to “come get my stupid bolts” and then hung up ok by Mark. Certainly not what I would call professional. When I arrived at the store Mark had conveniently gone on his lunch break before ensuring he had located the parts. It took another hour working with an associate to obtain the correct sized package and get on my way. Overall I had 3+ hours involved in obtaining a Kobalt workbench. Next time my business will go to Menards or Home Depot.